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FAQs

If you don’t find an answer to your question, please send a message to [email protected] and we will answer you as soon as possible.

    What are Qs?
    How are Qs calculated?
    How do I know which products I trade in will be accepted?
    Is there a list of brands you accept?
    Is there a list of Brands you do NOT accept?
    What sizes of clothing do you accept?
    What happens to products that are not accepted?
    Do I earn Qs for products not accepted?
    What if I don’t have enough Qs for the products I want?
    What should I do with my Qs if I don’t see items I want?
    Can I sell or transfer my Qs?
    How come the Qs I received doesn't match the listing price?
    Can I return products?
    Will I earn Qs back after a return?
    What if I’m not happy with the Qs awarded to me?
    How much does it cost to trade-in my fashion?
    How much does it cost to ship products I purchased?
    Do I have to be a member to use SilkRoll?
    What are the perks for SilkRoll members?
    What is the membership fee for?
    If I don’t have fashion to trade in, can I still shop at SilkRoll?