User Profile Account
In order to access and use certain features within the service, you will be required to create a user profile (Account). This user profile will require you to provide information. You agree to provide true and accurate information for the initial profile development, to make corrections to the profile to reflect any updates or changes regarding the requested profile information.
Login Through Social Media & Third Party Sites
SilkRoll may offer the opportunity to login to SilkRoll profiles through third-party social media and other websites with unique login credentials. You agree and understand that SilkRoll may gain additional personal information from your third-party website profiles. SilkRoll reserves the right in its sole discretion to suspend or terminate your Account and refuse any and all current or future use of the Website or Services (or any portion thereof) at any time for any reason. You agree that SilkRoll will not be liable to you or to any third party for any suspension or termination of your Account or any refusal of any use of the Website or services (or any portion thereof). Information on your profile will include information and content you provide and/or upload as well as information we collect from your account with social networking sites. SilkRoll reserves the right in its sole discretion to remove Account at any time for any reason. You agree that SilkRoll will not be liable to you or to any third party for such removal.
Because SilkRoll offers generous points for trading in fashion, encouraging users to receive the full value of their items, and manages the entire exchange process including shipping & logistics, SilkRoll offers the option for users to pay a monthly membership fee in order to receive the full suite of our services. When you sign up to become a member of SilkRoll, you will be required to give credit card information. By enrolling in the SilkRoll membership program, you are authorizing SilkRoll to charge your credit card a fee, as (as defined on the website for your specific membership or sometimes defined by any discounts offered to you). This charge will automatically occur at every date of renewal, from the date of initial membership. SilkRoll reserves the right to change the membership fee and terms at anytime. SilkRoll agrees to notify members as and when it changes. You may cancel your membership at least THREE (3) BUSINESS DAYS prior to the renewal of your membership to SilkRoll to avoid being charged for another renewal fee. Canceling account post renewal date or within 72 hours of the renewal will result in your account being charged for an entire period of SilkRoll membership. You understand that by purchasing SilkRoll’s membership based program, you authorize us to continue your membership automatically, charged periodically to the payment method provided until you cancel. To cancel your membership, please visit www.silkroll.com/membership, or email [email protected].
Member Exclusive Cash Purchases
SilkRoll offers members a full range of services including but not limited to: product quality assurance, authentication, professional photography, storage, packaging, unlimited returns, free shipping, and accessible customer support. Therefore, as part of the membership services, SilkRoll members can access our site to purchase products directly by paying an exclusive members discount cash price, if you wish to do so, intead of redeeming your points. You will be required to give credit card information at checkout. By agreeing to pay the cash price, you are authorizing SilkRoll to charge your credit card. SilkRoll reserves the right to change the pricing at anytime. SilkRoll agrees to notify all users as and when it changes.
SilkRoll encourages you to send in new or lightly worn garments, freshly dry-cleaned or laundered for trade-in. These garments must not be damaged, stained, or torn. All buttons and zippers must be intact and fully functional. Original fabric care, brand, and sizing labels must be attached. All garments must be authentic to the brands on the labels, counterfeits will be rejected. SilkRoll will use its discretion in choosing which trade-in garments will earn users points. When you trade-in garments, SilkRoll will review the estimated value of the garments and select which garments be offered on the website for other users. If the garments you sent in are accepted, you will receive an email offering you points in exchange for your garments. The points are offered holistically, on the entire bundle of trade-in garments. SilkRoll may place some of those garments on the website for other users to exchange points for, and the remainder will be given to a charitable partner of SilkRoll’s choosing. Once you receive an email from SilkRoll offering you points in exchange for your trade-in garments, you have 24 hours to accept or reject the exchange offer. If you accept the trade in offer, your SilkRoll account will be credited the points offered. If you reject the offer, SilkRoll will return all the garments that were awarded points back to you, charging your credit card any applicable third-party shipping fees needed to facilitate the return. If your credit card is not on file at the time of the requested return, SilkRoll will contact you to request the credit card information. Returns will not be shipped until your credit card is charged the return shipping fees, to cover the costs of third-party carrier shipping fees.
Shipment of Trade-Ins & New Orders
With your user account, you will receive unlimited trade-in shipping labels or bags. Pre-paid shipping labels will be emailed to you immediately after you make a request for free. Bags will be sent directly to your home, and will include pre-paid return postage. You will be charged $1.99 for any requests of physical trade-in bags. You'll be charged a $5 deposit for a trade-in request (waived for members), which will be refunded to you immediately upon receiving your trade-ins. To reduce waste, you may only receive one trade-in label or bag at a time. Please return your trade-in items before requesting another trade-in label or bag. Should you wish to have the clothing you sent in for a trade-in returned to you, you will be charged a $25 return service fee.
Returns or Exchanges
Should you use your SilkRoll points to trade for garments listed on the website, you may return those garments within 3 days of receipt for the same amount of points, provided the garments return in the exact condition as they were delivered. Customer will be responsible for a $2.99 restocking fee per item and all shipping costs of returned items if less than 8 items in total. After the 3 days, you may still return the garments, where the garments will be considered a new trade-in offering. Points will be assigned based on the estimated value and SilkRoll’s discretion for relisting the garments on the website.
Friend Referral Program
SilkRoll offers you and other customers the ability to refer friends within and outside their networks through email, social media channels and through the site. If you choose to participate in this, you will be required to provide your friend’s name and email address. Using the information you provide we will automatically send your friend a one-time email inviting him or her to visit the Website. Your friend’s email address and name will then be stored in a our database. Please only refer us friends who are 18 and over. If you or your friend may contact us at [email protected] to request that we remove this information from our database. By losing the ability maintain the contact information, we may have an error in offering referral program incentives. Please contact us should there inaccuracies with your account. SilkRoll points may not be sold for cash, redeemed, or passed down to another user. You cannot transfer or assign your points to another user. Only SilkRoll may assign or transfer points to users.
SilkRoll Point System
SilkRoll provides points for various activities completed by users. These points will be credited to user profile account after activity completion. Activities include special promotions, participation in the friend referral program, and sending in fashion. Your SilkRoll points do not have any cash value and may not be exchanged for cash. SilkRoll points remain to be our property at all times, and we reserve the right to revoke or cancel it at anytime. We do not provide a guarantee that the points will not be cancelled for any reason or for no reason, by us. As a user of this Site, you are bound to indemnify, defend, release, and hold us harmless from any claims arising in, or in connection with, your use of your SilkRoll points.
Right to Change Website Content
The Website will be updated as product offerings change, or as the communication needs or desired of SilkRoll develop. SilkRoll makes no guarantees that content provided through the website will remain available to the public through the Website. SilkRoll may also update or alter the layout, designs, or links within the Website.
Links to Third Party Website
Right to Refuse or Limit Orders
All purchases through this Website are subject to product availability. SilkRoll may, in its sole discretion, limit or cancel the quantities offered on its website or limit the sales of products or services to any person, household, geographic region or jurisdiction. To limit quantities, SilkRoll may track sales to specific mailing addresses or credit cards. If a product does not ship, but you have provided a method of payment, any charges made through that payment method will be reimbursed for the unshipped items.
Use of SilkRoll’s Intellectual Property
Unless otherwise noted, the Website, and all materials on the Website including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by SilkRoll and other trademarks appearing on the Website are the trademarks of SilkRoll or its affiliates, including the represented designers or companies of the products being offered. The Website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Website.
Authenticity of Products
SilkRoll has an in-house developed multiple check-point system to verify the authenticity of products, preventing the sale of counterfeits. Because products are not manufactured by SilkRoll, and are sent to SilkRoll by third-party users, SilkRoll cannot guarantee authenticity, but uses best efforts and industry standards to ensure authenticity. If you believe you have received a counterfeit item, please notify SilkRoll at [email protected]. SilkRoll will take further action to review the item, guarantees to refund you the points redeemed from your account for the counterfeit. Should SilkRoll determine that the product is a counterfeit, SilkRoll will attempt to notify the user who sent in the item for trade. If SilkRoll receives multiple counterfeit items from a user for trade-in, SilkRoll will take action to prevent that user from additional trade-ins.
Color & Product Description Limitations
Although SilkRoll strives to provide you with accurate information regarding our products, the photos of the products are examples of the ones being sent to you and may not be photos of the exact products being sent, and therefore slight variations may occur. Additionally, the colors depicted on your screen may not accurately reflect the actual colors of the products due to variations in color settings on computers or mobile devices.
Limitation of Liability
Delivered Confidential Information By User
Except for information necessary to place an order, build a user profile, and to offer items in exchange for points, SilkRoll discourages users from sending any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to SilkRoll will be considered non-confidential, and by submitting it, you are giving SilkRoll the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.
Comments & Feedback
In compliance with your rights under California Civil Code 1789.3, you have the right contact SilkRoll with any complaints or to seek additional information. You may email SilkRoll at [email protected] For any physical documents, you may send mail to 8104 Capwell Drive, Oakland, CA 94621. If California users have any questions or complaints about Silkroll they may also contact The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs through writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.